Help Center
We're here to help. Find quick answers below, or reach out any time.
Shipping & Delivery
Processing Time
Standard prints process in 3-5 business days. Custom pet portraits include a digital proof you approve before printing.
Shipping Times
US delivery is typically 5-8 business days (free $49+). International is 10-18 business days, fully tracked.
International Shipping
We ship worldwide with tracking and insurance.
Order Tracking
You'll receive a tracking number by email as soon as your order ships.
Track My Order →Returns & Exchanges
Love-It Guarantee
We want you to love what hangs on your wall. If your print arrives damaged or you're not completely satisfied, we'll always make it right.
Return Policy
If your print arrives damaged or you're not completely satisfied, contact us within 30 days and we'll make it right.
Exchange Policy
Ordered the wrong size or medium? Contact us within 24 hours of ordering and we'll do our best to update it before printing.
Damaged or Defective Items
If your print arrives damaged, email us within 30 days with a photo and we'll send a free replacement.
How to Reach Us About an Order
- Email us at support@mythichour.com
- Include your order number and a photo of the issue
- We'll reply within 24–48 hours with next steps
- For damaged or defective items, we'll arrange a free replacement
Need Help With Your Order?
Click the button below to email our support team. Please include your order number.
Contact SupportFrequently Asked Questions
What print quality do you use?
All prints are museum-grade giclée on archival paper or canvas, using pigment inks rated to last 100+ years without fading.
How does the custom pet portrait work?
Upload a clear photo of your pet, choose a style and size, and place your order. We email a digital proof within 2-3 business days and only print once you approve.
How long until my order arrives?
Standard prints process in 3-5 business days. Custom portraits ship 3-5 days after proof approval. US delivery is typically 5-8 days; international 10-18 days.
What's your return policy?
If your print arrives damaged or you're not completely satisfied, contact us within 30 days and we'll make it right with a replacement or refund.
How are prints packaged and shipped?
Paper prints ship rolled in protective tubes or flat; canvas and framed pieces ship in reinforced boxes — all fully insured and tracked.
Where do you ship?
We ship worldwide with full tracking and insurance. Free shipping on US orders $49+. International rates are calculated at checkout.
Contact Us
Business Hours
Monday – Friday
9:00 AM – 5:00 PM EST
Closed weekends & holidays
Where We Ship
Worldwide · Tracked & insured
Art for the golden hours of home